Cultural Intelligence

Both, Marwan and Thierry, have an extensive international experience. We were living and working in many different countries and we know that is very important to take into account cultural differences when managing people and in implementing or adapting processes. What works in one countries might present some challenges somewhere else.

We are presenting a video so the people which are not familiarized with cultural differences will understand better the problem.

The situation comes from our own experience. Cultural differences make the story funny due to incomprehension, miss understanding between the 2 sides, but remember, there is something to learn . . .  From a company perspective, cultural differences could have  catastrophic results.

Have Fun:

Management of Change

The following information comes from:

Sreekanth Ramakrishman, advisory engineer/scientist & learning specialist, IBM Center for Learning and Development.

Michael Testani, learning consultant, portfolio manager & master black belt, IBM Center for Learning and Development.

So according to Ramakrishman and Testani, “Far too often business transformation efforts concentrate on the process improvement strategies and business process reengineering; while essentially ignoring the people aspect of the change initiative. Subsequently, these transformation initiatives do not achieve their desired results. Studies have shown that approximately three quarters of business re-engineering efforts do not achieve their objectives and subsequently do not sustain themselves over the long term, and one of the most commonly cited reasons for their failing is due to the lack of focus on the organization’s culture.” By aligning people, process, and technology, companies can develop “critical organizational competencies around organizational culture transformation and process improvement; resulting in a more effective and sustainable change effort” [Ramakrishman and Testani, 2011].

Say differently:

It would be a big mistake to think that the process you are modifiying or the new process you are implementing, because they will make the work of your employees easier, will be accepted and you will have employees support.

How to manage people through complex changes?

As all manager knows it is not easy to manage people through changes. You will always facing a lot of resistance and you need to take it into account from the start.